Call Status Field for Tickets (Updated; Originally from What’s New 2023.2)

The description of this item from the What’s New 2023.2 has been revised to add more detail (the Feedback Forum post has also been revised):

Call Status Field for Tickets

Irth has made it easier for administrators and supervisors to confirm receipt of transmissions from the system (see list below). Irth has added a “Call Status” field that can be utilized in both Advanced Search and Filters. This field displays the status of the most transmission for a ticket. The transmissions whose status appears in the Call Status field:

• Auto process rules
• End of day audits
• Notifications (including voice)
• Open ticket summaries
• Positive responses to excavator
• Scheduled exports