Recalculate Damage Risk Score When a Response Occurs
I use Smart Score to create a Damage Risk Score. The score get updated right now when the Ticket is received. I would like the Risk Score to be re-calculated when the Ticket has been responded to.
irth added support for further actions to be used as triggers for updating the smart score on a ticket.
A Smart Score will update (recalculate) when any of the configured actions occur: