Clear, Dispatch, and Review Actions
Use these actions to process tickets with a status of Pending Your Research and at least one Auto Process Recommendation in a simpler, faster way. You must configure registration codes to use them.
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Action |
Description |
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Clear |
The response configured for ticket's registration code(s) is applied |
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Dispatch (if ticket status is Pending Your Research) |
The relevant auto process recommendations are applied |
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Review (if ticket status is not Pending Your Research) |
The ticket is marked as Reviewed (ticket history updated) and Clear and Dispatch are no longer available actions. Reviewed tickets can be found by using these methods:
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