Enhanced Integrations with Smart Score

Smart Score has been enhanced to allow external systems to consume multiple formats based on events on a ticket. The most common use case for this is:

• Risk can be evaluated based on the work being performed on the ticket

When creating or modifying a Smart Score, the administrator can setup a device and can configure Smart Scores to send tickets to that device. When the ticket is sent a score will be passed back from the external system to UtiliSphere in the same score.

Smart Score can be configured here under System Management (gear icon) > Administration > Ticket Management > Smart Scoring. The Smart Scoring help topic is here.

Web request devices are configured under System Management > Administration > General > Devices. The Devices help topic is here.