We are having a lot of ongoing projects that are clear and it would be nice to auto process the update tickets based on the last response entered by the locator. So if the locator responded with clear or no conflict it would auto respond on the next update.
We have this capability today. Many clients ask for a way to do this that is just a little different. So today we handle this via a custom business rule in UtiliSphere. I am going to have one of our team members reach out to you directly to discuss this. I am going to go ahead and mark this as closed, because the functionality exists today in UtiliSphere. We just have to configure it to meet your specific needs since clients do this differently.
You will be hearing from someone very soon to discuss your specific use case.
Are there any thoughts on this getting done? I just sat here and cleared out 100 update tickets that are on their fourth update and are still and always will be clear. It would be nice to set it up to auto process these types of tickets based on the previous response so we did not have to do this every two weeks.
Thanks for all you do, we have enjoyed our first year using the irth system.
We are looking for the ability to auto-process the clear tickets on a completed ticket rather then an ongoing ticket. We have several large projects going on where our utility is clear but we get several updates for the area and it would be nice to set up an auto process that would respond back clear on the update tickets so I don't have to click the box on every ticket and batch process those tickets, just have the system send the auto process response that the administrator sets up based on the previous ticket response.
I'd add that we'd also like the ability to automatically place a ticket in a folder in addition to automatically responding as auto-process options. For the scenarios where the field personnel need the update tickets for their ongoing tickets.
Currently we have the ability to automatically close old Open Tickets when a new version comes in. irth configures the Response youwould like to use to close the older versions of the Tickets with. Also, if there are older version tickets that are still open, the Folder Placement or User Assignment will carry over to the new updated version of the ticket from the open previous version of the ticket. Would this address your needs?
I'd add that we'd also like the ability to automatically place a ticket in a folder in addition to automatically responding as auto-process options. For the scenarios where the field personnel need the update tickets for their ongoing tickets.
We have this capability today. Many clients ask for a way to do this that is just a little different. So today we handle this via a custom business rule in UtiliSphere. I am going to have one of our team members reach out to you directly to discuss this. I am going to go ahead and mark this as closed, because the functionality exists today in UtiliSphere. We just have to configure it to meet your specific needs since clients do this differently.
You will be hearing from someone very soon to discuss your specific use case.