Include multiple languages for responses for tickets, i.e. Spanish
If they contact is english as a second language the responses should be sent out in the primary and secondary language by email, voice and text if possible.
Replies 1
We actually support multiple languages for Positive Response now. When setting up a response, the Administrator can configure different languages for each response. Then you can set a default language per excavator. When you respond to a ticket the default language will display and the user can choose to override it if necessary. However, the language that is selected on the response screen is the language that is sent out via the positive response.
I'll have someone from our team reach out with you to show this functionality to you.
We actually support multiple languages for Positive Response now. When setting up a response, the Administrator can configure different languages for each response. Then you can set a default language per excavator. When you respond to a ticket the default language will display and the user can choose to override it if necessary. However, the language that is selected on the response screen is the language that is sent out via the positive response.
I'll have someone from our team reach out with you to show this functionality to you.