Allow Company Administrators the ability to setup one notification (Ticket Received, Ticket Put in Folder or Ticket Assigned) and associate the people who should be notified instead of having one notification per person. Similar concept as to how Ticket Due Time Notifications are configured.
We have made a change to the Ticket Assigned Notification. It now lets an Administrator select multiple users per each Ticket Assigned Notification. You can get to this by doing the following:
1. Login to UtiliSphere
2. Click on the Gear icon (in the upper right)
3. Click on Ticket Notifications
4. Click on Ticket Assigned Notification
5. Open an existing notification under the Assigned Notification Profiles
6. Click Select Users as shown below
Interesting; this 'idea' has been sitting there for 10 months now with out being resolved.
We have made a change to the Ticket Assigned Notification. It now lets an Administrator select multiple users per each Ticket Assigned Notification. You can get to this by doing the following:
1. Login to UtiliSphere
2. Click on the Gear icon (in the upper right)
3. Click on Ticket Notifications
4. Click on Ticket Assigned Notification
5. Open an existing notification under the Assigned Notification Profiles
6. Click Select Users as shown below
This does not solve the problem for the other Ticket notifications. In particular, Ticket Received has the same problem. In our case, we have a keyword setup for demolitions as these go to a specific group. We can only notify one person in that group today instead of the entire team because the Ticket Received notification only allows for one address.