Outstanding work by Sandy in Customer Support.
We had issues with DSNY generating tickets on their end. I am a novice at irth and Sandy calmly and thoroughly explained what was happening, what the solution was going to be and when. I was able to relay that info to our people and a crisis was allayed. Well done.
I appreciate the feedback. I will let the team here at Irth know and it's always great to hear positive feedback.