Hyper previous ticket in update tickets

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Matthew Moors
  • updated
  • Completed

If we won't be able to lengthen the time before we archive a ticket, can we have Irth hyperlink previous ticket's in the update tickets?  So we can click on that ticket and be taken to it's history automatically in the Archive Search.

Replies 2
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0
Douglas Beck

will help searching large databases for specific tickets

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0
Rod Ball
  • Completed

UtiliSphere has the ability to change the two things below: 

1. We can change the amount of time before a ticket is archived

2. We can change it to only archive closed tickets

I am going to have our team reach out to you discuss this change. 


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